RETURN/EXCHANGE POLICY
IF YOU ARE LOOKING TO RETURN YOUR ORDER WE OFFER FREE RETURNS WITHIN 30 DAYS OF YOUR PURCHASE
YOU CAN RETURN YOUR PRODUCT FOR A STORE CREDIT OR A REFUND TO YOUR ORIGINAL PAYMENT METHOD
RECEIVE $10 OFF WHEN YOU EXCHANGE YOUR ITEMS FOR STORE CREDIT & PURCHASE A NEW PRODUCT
ITEMS ARE ONLY ELIGIBLE FOR RETURNS FOR THE FOLLOWING REASONS:
please know items that are incorrect size are only accepted for returns if they are in resalable condition (no visible signs of use/wear no holes, etc)*
ITEM ARRIVES DAMAGED
INCORRECT SIZE
QUALITY ISSUES
DISCOUNTED/SALE, MUSIC RELATED & STATIONERY ITEMS ARE FINAL SALE
OUT OF SEASON CLOTHING
ALBUMS
JOURNALS
LYRIC BOOKS
DIGITAL PRODUCTS
PENS
PHONE CASES
LAPTOP SLEEVES, ETC.
HOME DECOR
REFUND/EXCHANGE OPTIONS
FULL REFUNDS ARE ISSUED, IF YOUR RETURN IS INITIATED WITHIN 14 DAYS OF PURCHASE
STORE CREDT(S) ARE ISSUED IF YOUR ITEM IS RETURNED AFTER 14 DAYS & WITHIN 60 DAYS OF PURCHASE
*RETURNS ARE NOT FREE AFTER 30 DAYS. CUSTOMER IS RESPONSIBLE FOR SHIPPING FEES*
EXCHANGES WILL BE ISSUED AS STORE CREDITS.
INITIATING AN EXCHANGE
REPLY TO YOUR ORDER CONFIRMATION EMAIL TO REQUEST THE ITEM(S) YOU WANT TO EXCHANGE
PROVIDE REASON FOR EXCHANGE
PRINT YOUR PRE-PAID SHIPPING LABEL RECEIVED IN THE EMAIL
SHIP ALL ITEMS BACK TO YOUR LOCAL POST OFFICE USING THE LABEL PROVIDED
RECEIVE STORE CREDIT AFTER ITEMS ARE DELIVERED BACK TO US
STORE CREDIT WILL BE ISSUED DIGITALLY
INITIATING A RETURN
REPLY TO YOUR ORDER CONFIRMATION EMAIL TO REQUEST THE ITEMS YOU WANT TO RETURN
PROVIDE YOUR REASON FOR RETURN
PRINT YOUR PRE-PAID SHIPPING LABEL RECEIVED IN THE EMAIL
SHIP ALL ITEMS BACK TO YOUR LOCAL POST OFFICE USING THE LABEL PROVIDED
RECEIVE REFUND/STORE CREDIT AFTER ITEMS ARE DELIVERED BACK TO US
LOST OR DAMAGED RETURNS/EXCHANGES
IF YOUR ITEM IS LOST OR DAMAGED WHILE IN TRANSIT BACK TO US
E-MAIL OUR SUPPORT CONTACT
SEND A COPY OF YOUR RETURN TRACKING NUMBER